Refund Policy

Last Updated: September 20, 2025

This Refund Policy outlines the terms and conditions under which Forelithra ("we," "us," or "our") may issue refunds for services purchased through our online education platform. By purchasing our services, you agree to the terms set forth in this policy.

General Refund Principles

We are committed to providing quality educational content and services. If you are not satisfied with your purchase, you may be eligible for a refund under the conditions described below.

Eligibility for Refunds

Course Enrollment Refunds

Refund eligibility for course enrollments is determined based on the following criteria:

• Requests made within 14 days of initial purchase
• Less than 20% of course content has been accessed or completed
• No certificates or completion credentials have been issued
• No downloadable materials have been accessed or downloaded

Subscription Services

For subscription-based services:

• Monthly subscriptions may be cancelled at any time, with access continuing until the end of the current billing period
• Annual subscriptions may be eligible for pro-rata refunds if cancelled within 30 days of initial purchase
• Promotional or discounted subscriptions may have different refund terms as specified at the time of purchase

Live Sessions and Workshops

Refunds for live sessions and workshops are subject to the following conditions:

• Full refund available if cancellation is made at least 7 days before the scheduled session
• 50% refund available if cancellation is made 3-6 days before the scheduled session
• No refund available for cancellations made less than 3 days before the scheduled session
• We reserve the right to cancel sessions due to insufficient enrollment or unforeseen circumstances, in which case a full refund will be provided

Non-Refundable Items

The following purchases are non-refundable:

• Completed courses where a certificate has been issued
• Services purchased during promotional periods explicitly marked as non-refundable
• Custom or personalized content created specifically for the purchaser
• Third-party services or products purchased through our platform
• Processing fees or administrative charges
• Partial subscription periods after the refund eligibility window has passed

Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team at contact@forelithra.com with your refund request
2. Include your order number, purchase date, and reason for the refund request
3. Provide any supporting documentation if applicable
4. Allow 5-7 business days for our team to review your request

We will notify you via email regarding the approval or denial of your refund request. If approved, additional instructions will be provided.

Refund Processing Time

Once a refund is approved:

• Processing typically takes 5-10 business days from the date of approval
• Refunds will be issued to the original payment method used for the purchase
• Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account
• We will send a confirmation email once the refund has been processed

Special Circumstances

Technical Issues

If you experience technical difficulties that prevent you from accessing purchased content:

• Contact our technical support team immediately
• We will work to resolve the issue within 48 hours
• If the issue cannot be resolved, a full refund may be issued at our discretion

Course Cancellations by Forelithra

If we cancel or discontinue a course or service:

• Enrolled students will receive full refunds for any unused portions
• Alternative course options may be offered when available
• Notification will be provided at least 14 days in advance when possible

Medical or Emergency Situations

We understand that unforeseen circumstances may arise. In cases of medical emergencies or extenuating circumstances:

• Contact us with documentation supporting your situation
• We will review requests on a case-by-case basis
• Alternative solutions such as course transfers or extended access may be offered

Partial Refunds

In certain situations, partial refunds may be issued:

• When only a portion of bundled services has been utilized
• For pro-rata calculations on annual subscriptions cancelled mid-term
• When specific course modules within a program have not been accessed

Partial refund amounts will be calculated based on the original purchase price and the proportion of content or services utilized.

Disputes and Chargebacks

If you dispute a charge with your payment provider:

• Please contact us directly before initiating a chargeback
• Chargebacks may result in immediate suspension of account access
• We reserve the right to provide transaction documentation to payment providers
• Account privileges may be revoked if fraudulent disputes are filed

Payment Method Specific Terms

Credit and Debit Cards

Refunds to credit or debit cards will be processed through the same transaction channel used for the original purchase.

Digital Wallets and Third-Party Processors

Refunds processed through third-party payment processors may be subject to the refund policies of those providers in addition to our own.

Bank Transfers

For purchases made via direct bank transfer, refunds will require you to provide current banking details for the refund transfer.

Refund Limitations

Please note the following limitations:

• Refund requests must be submitted within 90 days of the original purchase date
• Only one refund per customer per calendar year for subscription services
• Accounts with a history of excessive refund requests may be subject to review
• We reserve the right to refuse refunds if fraud or abuse is suspected

Currency and Exchange Rates

All refunds will be processed in the currency of the original transaction. If currency exchange rates have fluctuated since the original purchase, the refunded amount may differ slightly from the amount initially charged in your local currency.

Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes have been posted constitutes acceptance of the modified policy. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Refund Policy or wish to request a refund, please contact us:

Email: contact@forelithra.com
Phone: +27514364860
Address: 8 Ring Rd, Three Rivers, Vereeniging, 1929, South Africa

Our support team is available to assist you and will respond to all inquiries within 2 business days.

Acceptance of Terms

By making a purchase on our platform, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy should be read in conjunction with our Terms of Service and Privacy Policy.